WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?
Yes, except in the case of products which are handcrafted, in which there may be slight differences in the final product.
HOW DO I RECOVER MY FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password.
HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
CAN I KNOW WHAT IS THE STATUS OF MY ORDER?
Yes. Click on the “Orders status" section in "YOUR ACCOUNT" and you will be able to track your order in real time.
WHAT PAYMENT METHOD CAN I USE TO MAKE MY PURCHASE?
We offer the following payment methods:
Bank Transfer for local customers, credit card payments and bank transfer for international customers.
WHAT ARE THE DELIVERY CHARGES?
Delivery charges vary by country, depending on the weight of the package. Charges are confirmed at the time of the order.
HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AM UNAVAILABLE TO RECEIVE IT?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
WHAT ARE THE BENEFITS OF SIGNING UP WITH YOU?
By signing up for an account with souchaj.com, you will be able to access and manage your account information easily. This includes:
Changing your password
• Updating your billing or shipping address
• Checking your order status
• Viewing your complete order history
• Update Address
WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?
If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website